We Make Every Agent An Expert
Empower your agents with AI-driven decision trees and step-by-step guidance to streamline complex processes and boost productivity.
- Boost compliance
- Reduce agent onboarding time
- Lowers agent average handling time
Process Shepherd Delivers
- Step by step real-time agent guidance
- Easy, accurate problem resolution steps
- Automation capabilities
- Real time access to knowledge articles
- Agent facing AI chat bot
- Compliance guardrails
- eLearning and training
Here’s How…
By providing three products in one, reducing complexity and the need to learn and operate multiple platforms
Decision Tree
Step by step navigation though complex processes. Provides workflow automation.
AI Knowledge Articles
Make knowledge and expertise available to all agents when and where they need it.
eLearning
Ongoing education to further agents skillset and advancement. Also delivers compliance training.
By Prioritizing The Agent Experience
Top three reasons agents cite when they quit
- Burnout
- Inadequate training, both initial and ongoing
- Stressful demands and lack of resources to solve them
By keeping all your data in synch across your current technology stack
Process Shepard harnesses the power of native integrations, APIs and webhooks to seamlessly keep client data in sync across your technology stack.
- Process Automation
- UI Replacement
How We Can Help
Process Shepherd is a powerful platform that can help organizations improve efficiency and compliance within their contact centers. By reducing onboarding time, ramp-up time, and average handling time while ensuring compliance with the most current business processes, our platform helps organizations provide the best possible customer experience.
Additionally, by automating steps within a process, we can save time and reduce human error, leading to increased efficiency and productivity
80%
Reduce Agent Onboarding Time
40%
Reduce Agent
Ramp Time
30%
Reduce Average Handling Time
