Empower your agents with AI-driven decision trees and step-by-step guidance to streamline complex processes and boost productivity.
Here’s How…
Step by step navigation though complex processes. Provides workflow automation.
Make knowledge and expertise available to all agents when and where they need it.
Ongoing education to further agents skillset and advancement. Also delivers compliance training.
Process Shepherd is a powerful platform that can help organizations improve efficiency and compliance within their contact centers. By reducing onboarding time, ramp-up time, and average handling time while ensuring compliance with the most current business processes, our platform helps organizations provide the best possible customer experience.
Additionally, by automating steps within a process, we can save time and reduce human error, leading to increased efficiency and productivity
80%
Reduce Agent Onboarding Time
40%
Reduce Agent
Ramp Time
30%
Reduce Average Handling Time