Process Shepherd

We Make Every Agent An Expert

Empower your agents with AI-driven decision trees and step-by-step guidance to streamline complex processes and boost productivity.

  • Boost compliance
  • Reduce agent onboarding time
  • Lowers agent average handling time
Streamline Workflows with discussion trees for call centres and helpdesks

Process Shepherd Delivers

  • Step by step real-time agent guidance
  • Easy, accurate problem resolution steps
  • Automation capabilities
  • Real time access to knowledge articles
  • Agent facing AI chat bot 
  • Compliance guardrails
  • eLearning and training

Here’s How…​

By providing three products in one, reducing complexity and the need to learn and operate multiple platforms

Decision Tree

Step by step navigation though complex processes. Provides workflow automation.

AI Knowledge Articles

Make knowledge and expertise available to all agents when and where they need it.

eLearning

Ongoing education to further agents skillset and advancement. Also delivers compliance training.

By Prioritizing The Agent Experience

Top three reasons agents cite when they quit

 

  • Burnout
  • Inadequate training, both initial and ongoing
  • Stressful demands and lack of resources to solve them

By keeping all your data in synch across your current technology stack

Process Shepard harnesses the power of native integrations, APIs and webhooks to seamlessly keep client data in sync across your technology stack. 

 

  • Process Automation
  • UI Replacement

 

How We Can Help

Process Shepherd is a powerful platform that can help organizations improve efficiency and compliance within their contact centers. By reducing onboarding time, ramp-up time, and average handling time while ensuring compliance with the most current business processes, our platform helps organizations provide the best possible customer experience.

 

Additionally, by automating steps within a process, we can save time and reduce human error, leading to increased efficiency and productivity

80%

Reduce Agent Onboarding Time

40%

Reduce Agent 

Ramp Time 

30%

Reduce Average Handling Time