Nothing But 5 Star Ratings - e-Commerce Workflows
Guide agents through complex sales inquiries and customer support with interactive, no-code e-commerce workflows using Process Shepherd’s Discussion Trees.
Even if your majority workforce are new hires, Process Shepherd’s e-commerce workflows will guide your agents to find the right answer very quickly and attend to your customers much faster with the accurate information.
e-Commerce workflows by Process Shepherd are designed to fit any e-Commerce business of any size, regardless of the type of product or service you’re selling online.
Request a demo to learn more.
Streamline eCommerce Workflows With Step-By-Step Guidance.
eCommerce Workflows
Empower your agents to handle customer interactions with ease. Process Shepherd streamlines tasks like product enquires, customer returns and support requests with guided instructions, making the process more efficient and effective.
So in the e-commerce customer service operations, you’d like your customer service support agents to be equipped with a strong knowledge base which can technically be based on a strong agent scripting model that allows to them to find the answers to clients’ inquiries very quickly.
That would also transfer the confidence over to the clients that your business is more than capable of attending to their needs.
Deal With Complicated Support
Extensive product training for support teams can be a challenge, especially with changing products requiring regular refreshes. Imagine having to hire lots of agents for a necessary ramp up due to demand, but you’re not able to keep up because your support agents are still behind with knowledge… what to do then?
A Discussion Tree solution, effectively an e-commerce workflow solution, can overcome these challenges, allowing for more efficient and effective handling of customer inquiries even by the “just onboarded support agents”
Reduce Agent Training Requirements
Process Shepherd streamlines complex processes with step-by-step guidance, reducing agent training time and eliminating the need for extensive training on every business process. Equipping agents to handle edge cases ensures a smooth customer experience.
The Secret is in the agent scripting feature and the robust guided workflow strategy that allows your agents to get the right information at the right time.
Our guided workflow solutions speeds up the process and improve interactions by at least 80% achieving significantly higher customer satisfaction rates.
The e-commerce operations are very sensitive and we’re fully aware of how you’d want your e-Commerce business to run efficiently and responsively.
Let’s talk more and demonstrate how Process Shepherd can you help you with your e-Commerce business.
How We Can Help
Process Shepherd is a powerful platform that can help organizations improve efficiency and compliance within their contact centers. By reducing onboarding time, ramp-up time, and average handling time while ensuring compliance with the most current business processes, our platform helps organizations provide the best possible customer experience.
Additionally, by automating steps within a process, we can save time and reduce human error, leading to increased efficiency and productivity
80%
Reduce Agent Onboarding Time
40%
Reduce Agent
Ramp Time
30%
Reduce Average Handling Time
