Nothing But 5 Star Ratings - Advanced e-Commerce Workflows
Guide agents through complex sales inquiries and customer support with interactive e-Commerce Workflows using Process Shepherd’s no-code decision trees platform.
Even with a majority workforce of new hires, Process Shepherd’s e-Commerce Workflows guide your agents to find accurate answers quickly, helping them attend to customers faster with precise information every time.
Our e-Commerce Workflows are designed to fit any online business of any size, regardless of the products or services you’re selling. From startups to enterprise retailers, our workflows scale with your business needs.
Request a demo to discover how e-Commerce Workflows can transform your customer service operations.
Streamline eCommerce Workflows With Step-By-Step Guidance.
Streamline Customer Service with e-Commerce Workflows
Extensive product training for support teams presents ongoing challenges, especially with evolving product lines requiring constant knowledge updates. When you need to rapidly scale your team due to increased demand, traditional training methods can’t keep pace.
Process Shepherd’s e-Commerce Workflows overcome these challenges through decision tree solutions that enable efficient, effective handling of customer inquiries—even by newly onboarded support agents. Our e-Commerce Workflows eliminate the training bottleneck entirely.
Overcome Complex Support Challenges with e-Commerce Workflows
Extensive product training for support teams can be a challenge, especially with changing products requiring regular refreshes. Imagine having to hire lots of agents for a necessary ramp up due to demand, but you’re not able to keep up because your support agents are still behind with knowledge… what to do then?
A Discussion Tree solution, effectively an e-commerce workflow solution, can overcome these challenges, allowing for more efficient and effective handling of customer inquiries even by the “just onboarded support agents”
Reduce Agent Training Requirements with Automated e-Commerce Workflows
Process Shepherd’s e-Commerce Workflows help organizations improve efficiency and compliance within their contact centers. By reducing onboarding time, ramp-up time, and average handling time while ensuring compliance with current business processes, our e-Commerce Workflows help you deliver exceptional customer experiences.
Additionally, our e-Commerce Workflows automate process steps, saving time and reducing human error while increasing efficiency and productivity across your entire customer service operation.
How Our e-Commerce Workflows Platform Delivers Results
Process Shepherd is a powerful platform that can help organizations improve efficiency and compliance within their contact centers. By reducing onboarding time, ramp-up time, and average handling time while ensuring compliance with the most current business processes, our platform helps organizations provide the best possible customer experience.
Additionally, by automating steps within a process, we can save time and reduce human error, leading to increased efficiency and productivity
80%
Reduce Agent Onboarding Time
40%
Reduce Agent
Ramp Time
30%
Reduce Average Handling Time
FAQ
Return request workflows provide agents with clear, step-by-step guidance for processing returns efficiently and consistently, ensuring compliance with business processes and enhancing the customer experience.
Workflows are designed to align with current business processes and compliance standards, ensuring that every customer interaction is handled correctly while reducing errors and oversight.
Unlike traditional training, which requires continuous refreshers and time-intensive onboarding, these automated workflows provide on-the-job guidance through decision trees, enabling agents to resolve inquiries efficiently from day one.
By automating repetitive steps, guiding agents with decision trees, and providing interactive workflows, the platform increases productivity, reduces human error, and allows agents to handle inquiries faster and more accurately.
Yes. The workflows ensure that all customer service interactions comply with current business processes, minimizing human error while maintaining operational consistency.
