Nothing But 5 Star Ratings

Guide agents through complex sales inquiries and customer support with interactive, no-code workflows using Process Shepherd’s Discussion Trees.

Streamline eCommerce With Step-By-Step Guidance.

eCommerce Workflows

Empower your agents to handle customer interactions with ease. Process Shepherd streamlines tasks like product enquires, customer returns and support requests with guided instructions, making the process more efficient and effective.

Sales process

Return requests

Customer support

Deal With Complicated Support

Extensive product training for support teams can be a challenge, especially with changing products requiring regular refreshes. A Discussion Tree solution can effectively overcome these challenges, allowing for more efficient and effective handling of customer inquiries.

Reduce Agent Training Requirements

Process Shepherd streamlines complex processes with step-by-step guidance, reducing agent training time and eliminating the need for extensive training on every business process. Equipping agents to handle edge cases ensures a smooth customer experience.

How We Can Help

Process Shepherd is a powerful platform that can help organizations improve efficiency and compliance within their contact centers. By reducing onboarding time, ramp-up time, and average handling time while ensuring compliance with the most current business processes, our platform helps organizations provide the best possible customer experience.

Additionally, by automating steps within a process, we can save time and reduce human error, leading to increased efficiency and productivity

80%

Reduce Agent Onboarding Time

40%

Reduce Agent

Ramp Time

30%

Reduce Average Handling Time