Turn Every Agent Into Banking Experts
Guide agents through complex inquiries like offset accounts and lender’s mortgage insurance with interactive, no-code workflows using Process Shepherd’s Discussion Trees.
Streamline Banking Workflows With Step-By-Step Guidance.
Reduce Compliance Risk Profile
Leverage customer data in Process Shepherd to ensure compliance obligations are meet and handle all edge case situations, guiding every agent through every conversation with confidence
Deal With Complicated Sales
Extensive product training for sales teams can be a challenge, especially with changing products requiring regular refreshes. A ‘s Discussion Tree solution can effectively overcome these challenges, allowing for more efficient and effective handling of customer inquiries.
Banking Workflow
Empower your agents to handle customer interactions with ease. Process Shepherd streamlines tasks like product enquires, and transaction disputes with guided instructions, making the process more efficient and effective.
How We Can Help
Process Shepherd is a powerful platform that can help organizations improve efficiency and compliance within their contact centers. By reducing onboarding time, ramp-up time, and average handling time while ensuring compliance with the most current business processes, our platform helps organizations provide the best possible customer experience.
Additionally, by automating steps within a process, we can save time and reduce human error, leading to increased efficiency and productivity
80%
Reduce Agent Onboarding Time
40%
Reduce Agent
Ramp Time
30%
Reduce Average Handling Time
