Maximize Client Service While Minimizing Costs
Process Shepherd is a state-of-the-art Discussion Tree solution that effectively resolves the most critical challenges encountered by contact centers in the utility industry.
Streamline Utility Workflows With Step-By-Step Guidance.
Streamline Workflows With Step-By-Step Guidance
Empower your agents to handle customer interactions with ease. Process Shepherd streamlines tasks like account setup, overdue bills, and service interruptions with guided instructions, making the process more efficient and effective.
Deal With Complicated Sales
As utility sales, especially electricity, have become more complex, it’s common to have specialist teams for grid-connected solar installations. However, with Process Shepherd, every edge case can be factored into the agent script, eliminating the need for specialized teams and simplifying conversations for all agents
Simplify New Customer Onboarding
Process Shepherd streamlines complex processes by providing step-by-step guidance, reducing agent training time, and enabling them to handle edge cases without needing to be trained on every single business process. The use of Discussion Trees removes the need to train agents on every complicated business process, they know need to understand the high level concept.
How We Can Help
Process Shepherd is a powerful platform that can help organizations improve efficiency and compliance within their contact centers. By reducing onboarding time, ramp-up time, and average handling time while ensuring compliance with the most current business processes, our platform helps organizations provide the best possible customer experience.
Additionally, by automating steps within a process, we can save time and reduce human error, leading to increased efficiency and productivity
80%
Reduce Agent Onboarding Time
40%
Reduce Agent
Ramp Time
30%
Reduce Average Handling Time
