Maximize Utility Client Service While Minimizing Costs with No-Code Workflow Solutions
Process Shepherd delivers a cutting-edge decision trees platform that effectively resolves the most critical challenges encountered by utility contact centers. Our no-code workflow solution transforms complex processes into streamlined operations.
Streamline Utility Workflows With Step-By-Step Guidance.
Streamline Utility Workflows With Step-By-Step Agent Scripting
Empower your utility agents to handle customer interactions effortlessly. Process Shepherd’s utility workflow platform streamlines complex tasks like account setup, overdue bills, and service interruptions through guided agent scripting instructions, making every process more efficient and effective.
Our no-code workflow system handles:
Simplify Complex Utility Sales with Decision Trees
As utility sales—especially electricity and solar installations—become increasingly complex, many companies rely on specialist teams for grid-connected solar setups. Process Shepherd’s decision trees eliminate this need by factoring every edge case into your agent scripting workflows, allowing all agents to handle complex conversations confidently.
Our utility workflow automation ensures no customer inquiry goes unresolved, regardless of complexity.
Transform New Customer Onboarding with No-Code Workflow Automation
Process Shepherd revolutionizes utility workflow management by providing step-by-step decision trees guidance that reduces agent training time dramatically. Our no-code workflow platform enables agents to handle edge cases without extensive training on every business process.
Through intelligent agent scripting, agents only need to understand high-level concepts while our decision trees guide them through complex utility procedures seamlessly.
How Process Shepherd's Utility Workflow Platform Delivers Results
Process Shepherd combines no-code workflow automation with sophisticated decision trees to help utility organizations improve efficiency and compliance within their contact centers. Our agent scripting platform reduces onboarding time, ramp-up time, and average handling time while ensuring compliance with current utility regulations.
By automating utility workflow steps through our no-code workflow platform, we eliminate human error, increase productivity, and deliver exceptional customer experiences across all utility services—from billing inquiries to complex solar installations.
80%
Reduce Agent Onboarding Time
40%
Reduce Agent
Ramp Time
30%
Reduce Average Handling Time
FAQ
Process Shepherd supports a wide range of utility services, including electricity, water, gas, and solar installations. The platform automates processes like customer onboarding, payment arrangements, bill review, service enablement, and dispute resolution.
By using guided agent scripting and decision trees, Process Shepherd enables agents to handle customer inquiries efficiently and accurately. This reduces human error, improves response times, and ensures consistent service quality across all utility services.
Yes. The platform’s step-by-step workflows allow even new agents to manage complex customer interactions effectively, including account setup, overdue bills, and service interruptions, without needing detailed prior knowledge.
Yes. Agents can follow workflows across multiple channels, ensuring consistent responses whether customers contact via phone, email, or online portals.
Any utility organization with customer-facing operations can benefit, including electricity, water, gas, and solar providers. The platform is ideal for organizations looking to streamline processes, reduce training time, and improve customer experiences.
Utility workflows are sequences of steps that agents follow to complete tasks like onboarding, bill management, and service changes. Process Shepherd automates these workflows with no-code decision trees, guiding agents through every step.
Yes. Organizations can fully customize workflows to match their unique procedures, ensuring all tasks, including edge cases, are handled correctly.
Automation reduces onboarding and ramp-up times, decreases average handling time, and ensures consistency in handling inquiries, leading to higher productivity and better customer experiences.
